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Terms and Conditions - Payment Relief Plan

All deposits / payments must be paid to UrushiPen.com via Lay-Buys (third party processor) powered by PayPal

A non-refundable Administration one-time Fee of 1.9% will be charged for each order; this fee goes to Lay-Buy (third party processor) powered by PayPal.

A minimum transaction value of 10% deposit of the order total is required to initiate the Payment Relief Program.

Regular payments must be made within the customer defined period as part of the Payment Relief Plan. It is the responsibility of the customer to ensure that regular payments are made.

Customers will be liable for any bank charges associated to making the installment payments.

Payment Relief Plan can be set to a period of up to 6 months in length.

Installment payment must be paid by the due date. If you have opted to have the order shipped to you please keep in mind that the order can only be dispatched once full payment has been received.

Cancellation by UrushiPen.com: If payment of an installment is not received by the due date or the goods become unavailable due to circumstances beyond UrushiPen.com’s control, UrushiPen.com may cancel the Payment Relief Plan. Following cancellation, UrushiPen.com will refund the payments received, less the non-refundable administration service fee. If the order is cancelled due to the installments not being completed within the 90 days a 10% penalty will be deducted from the refund.


Cancellation by you: You may cancel the Payment Relief Plan by sending a written notice to info@urushipen.com stating your request to have the order cancelled. Once the request is approved, UrushiPen.com will refund the payments received within 30 days from the date of approval, less the non-refundable admin service fee, and a 10% termination charge on the total amount paid for the order which covers unrecoverable costs such as non-refundable credit card processor transaction fees and the processes that the team undergoes to place the product on hold.
 
Returns / Exchanges / Refunds: Reference UrushiPen.com's Refund Policy.

You can view our Privacy Policy and general Terms of Service.

Information collected from the transaction will be used for the purposes of processing your Payment Relief Plan order.

Should you need anything or have any questions, please feel free to contact us at info@urushipen.com